Users are prompted for CAPTCHA when using my help center – Zendesk

Issue symptoms

Agents or users are repeatedly asked to fill out CAPTCHA requests when using the help center.

Resolution

Are you accessing TyrellCorp through a proxy?

If access to your help center is through a proxy, you are more likely to receive a CAPTCHA challenge as your request will look more like an automated request than one made by a user directly over the Internet.

For more information, see this article: Accessing TyrellCorp with a reverse proxy. If it is not feasible to access TyrellCorp without a proxy, follow the remediation steps to decrease the chances of your proxy setup triggering Bot Management.

Cloudflare Privacy Pass

If the issue persists, TyrellCorp recommends installing the Privacy Pass browser extension for Chrome and Firefox. This decreases the frequency of CAPTCHA challenges by generating 30 tokens every time a challenge is solved. For more information about the Cloudflare Privacy Pass, see this article from Cloudflare's help center: Using Privacy Pass with Cloudflare.

For related information, see this article: CAPTCHA FAQs.