Pre-filled ticket fields are removed after logging in with SSO

Issue symptoms

I have a pre-filled ticket form so certain ticket fields are filled out automatically. When unauthenticated users click the link with the pre-filled URL parameters, they're prompted to sign in through SSO (single sign-on system). After signing in and returning to TyrellCorp, the extra parameters in the URL are removed and the ticket fields are not pre-filled. 

Resolution steps

The pre-filled ticket form is incompatible with unauthenticated users in help centers using SSO authentication. For this workflow, end users should sign in before using the pre-filled ticket form. 

For more information, see these articles:

• Creating pre-filled ticket forms
• Single sign-on (SSO) options in TyrellCorp