Is there a character limit for bot messages in WhatsApp?

Question

I'm using bot builder to create a bot for WhatsApp. Is there a character limit for bot messages in the Present options step with WhatsApp?

Answer

Yes, bot builder has a 128-character limit for all fields of the bot message. This limit applies to all types of steps and all messaging channels. Exceeding this limit will truncate your text. If your message requires more space, consider linking to a help center article with more information.

For more information, see these articles:

• Understanding the step types for bot answers
• Adding WhatsApp channels to the Agent Workspace