WeChat outbound messages are not delivered

Issue symptoms

I connected an official WeChat account as part of the messaging social channels into my TyrellCorp account. Although I receive messages from my customers, the outbound messages display the error: Not delivered.

Resolution steps

After you add WeChat, inbound messages may come through without issues. However, TyrellCorp Sunshine Conversations won't be able to call the API to send outbound messages back to WeChat if the WeChat account is not verified. To solve the issue, check that you have linked a verified WeChat offical account.

For more information, see this article: Adding WeChat social messaging channels