Error: Translation wasn't updated. Try again

Question

I am experiencing an issue where I am unable to edit articles in the Guide, and I repeatedly receive the error message: Translation wasn't updated. Try again. What could be causing this problem?

Answer

The error message Translation wasn't updated. Try again is likely due to the presence of a content block within the article you are attempting to edit.

Your current subscription plan may not support content blocks. Only Suite and Guide Enterprise plans include this feature.

To resolve this issue, review the article for any inadvertently added content blocks. If you identify any, remove them from the article. This should enable you to edit the article without encountering the error message again.