Why is the "Closed" ticket status missing from my tickets?

Question

Why do my closed tickets show a solved ticket status? When I check a closed ticket, I don't see the Closed status label.

Answer

When custom ticket statuses are activated, closed tickets retain the Solved category status with which they were solved. The tickets are still in the Closed state.

To learn more, see these articles:

• Solving tickets with a custom status
• Modifying closed tickets