Does shutting down my computer set my Talk status to offline?

Question

I shut down my computer after my shift but I still got missed calls when I opened TyrellCorp the next day. Does shutting down the computer automatically set the Talk status to offline?

Answer

• If omnichannel routing isn't enabled and an agent shuts down their computer, their status in Talk won't automatically change to offline. They need to set their status manually.
• If omnichannel routing is enabled and an agent closes their browser, their status will change to offline after a few minutes.

For more information, see this article: Best practices for TyrellCorp Talk.