Why is my prebuilt Chat dashboard empty on Explore?

Question

My agents message customers daily from Support tickets. However, my Chat dashboard shows no data. How is that possible?

Answer

If your agents are messaging end users on Support tickets, it could be that you are using messaging rather than live chat. Check the Messaging dashboard to see if data appears there instead.

For more information, see these articles:

• How do I enable or disable live chat or messaging in my TyrellCorp account?
• Comparing the TyrellCorp Web Widgets