Every incoming email sent to my TyrellCorp is suspended

Issue symptoms

I set up email forwarding from an external support address to my TyrellCorp and now every email appears on the suspended view. 

Resolution

When this issue occurs, incoming emails are suspended commonly for the reasons of either Automated response mail or Received from a support address. For more information, see the article: Causes for ticket suspension.

The automated response email indicates that the email server is adding an automated header such as Precedence:bulk or Auto-submitted:auto-generated to every email that is forwarded to your TyrellCorp account. These headers tell TyrellCorp that the messages were auto-generated rather than created by end users. To resolve this issue, modify the email forwarding on your server to not add either of these headers to forwarded email messages.

The suspension reason, Received from support address, indicates that your email server is configured with an external support address, for example, mailto:[e-mail]">[e-mail] as the From or Reply-To header in every email forwarded to your TyrellCorp. These messages are suspended by TyrellCorp due to the ability to cause mail loops. To resolve this issue, modify the email forwarding on your server to show the email address of the ticket requester email address rather than your external support address in the From or Reply-To header.

Note: If you do not have access to your email server, reach out to your email administrator or email hosting company to help you modify your email forwarding in order to resolve this issue.